Refunds and cancellation

Last updated 22 October 2026

Nothing renews automatically

Every individual plan is a single payment. We never charge you again unless you choose to buy again, so there is nothing to cancel. Your access simply ends when the period you paid for is over.

When you can get a refund

• Changed your mind soon after paying. Ask within 24 hours of payment, having read no more than 10 pages, and we refund the full amount. This applies to every plan.
• Charged twice, or charged by mistake. We refund the extra or mistaken charge in full, at any time.
• Paid but no access. Access normally activates within minutes. If we cannot fix it, we refund you in full.

When we cannot refund

• After the window above, for the period you have already used.
• When an account is suspended or ended for breaking the terms, for example sharing access or copying books.

Schools and organizations

School invoices are paid by bank transfer before access starts. If you paid by mistake or paid twice, contact us and we correct it. Once a school is active, a refund is considered case by case through support. Unpaid invoices simply lapse after 30 days and cost nothing.

How to ask

Use the contact page and include your registered email, the amount and the Paystack reference. Approved refunds go back to the card or bank account you paid with. Your bank decides how long it takes to show, often 5 to 10 working days.